感恩感谢
总有一种信任,让人心怀感动;
总有一种温暖,让人铭记于心;
总有一种力量,让人坚定前行。
诸城市人民医院坚持以患者需求为导向,多措并举,落实便民惠民工程,突出社工和志愿服务优势,重视患者随访,开展改善医疗服务攻坚行动,使患者满意度不断提升。
近日,多位曾在不同科室住院的患者家属送来感谢锦旗,在工作人员每每表示治病救人是医生的职责,不需要花钱制作锦旗时,家属们纷纷表示:“这个钱不能省,不然表达不了我们感谢的心情!”金灿灿的烫金字印在红彤彤的锦旗上,灿烂又夺目。
原来都是“药物蓄积”惹的祸
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64岁的李大爷,在夜间3点钟被紧急送入医院神经内科三病区。入院前,李大爷已经右侧肢体活动不灵便3天,并出现1次意识丧失。入院后,李大爷病情加重不说,情绪开始暴躁,不吃饭不喝水,还拔掉氧气管,拽断留置针,在与女儿的争吵中手机都被摔碎。
第二天李大爷变得愈发暴躁,甚至把病房隔帘都扯了下来,急得老伴直掉眼泪。为了尽快查找病因,邬鹏弢大夫和丁超护士陪着李大爷去做磁共振、B超等检查,但结果显示没有任何异常!科主任仲任立刻联系肾内科主任吴桂艳进行会诊,经过询问得知李大爷因感冒同时吃了快克和感康两种药物,最为关键的是李大爷还患有双肾囊肿,由于其自身代谢慢导致药物蓄积,引起了“药物相关性精神障碍”!
找到病因后,一切都迎刃而解。“这么多天以来,我看到了咱们医护人员的爱心、细心、责任心,真是待患者如亲人,你们不仅医疗水平高,人情味也浓,让我们这些家属和病号心里热乎乎的,我们这些家属也有了定心丸,对人民医院有了更大的改观!”李大爷的女儿特意送来锦旗,感激地说道。
陪床家属突然晕倒变患者
徐大爷在医院肝胆外科为住院的老伴(董大姨)陪床,半夜起来上厕所突然晕倒在地,值班护士王瑜听到跌倒声后立即逐个病房查看,在同病房的其他家属帮助下,王瑜迅速赶到伤者身边,一边查看伤情,一边安慰还在住院治疗的董大姨情绪,并呼叫值班医生李洪森,通知其他家属。
因为突然晕倒,老人头顶左侧出现一道2厘米的皮肤破损,李洪森大夫给予包扎固定,而此时老人不能独立行走,而且意识不清。在急诊会诊为其缝合时,询问得知老人曾发生脑梗并有多次眩晕史,院前急救人员立刻陪同老人到神经内科三病区办理住院,好在有惊无险,徐大爷后来康复出院。在儿子的陪同下,徐大爷亲自送来“白衣天使大爱守护 济世良医德艺双馨”的锦旗和言语朴实的感谢信。
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锦旗连连 信任满满
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锦旗表心意 真情暖人心
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3月5日,康复医学科收到患者及家属送来的两面感谢锦旗;
3月6日,妇科不孕不育门诊医师季玉梅收到近期生育健康宝宝的产妇家属送来的鲜花;
3月12日,胃肠外科二病区收到患者家属送来的感谢锦旗;
3月13日,儿科二病区收到患儿家属送来的感谢锦旗和鲜花;
3月14日,胃肠外科一病区收到80岁高龄的梁奶奶写来的感谢信和锦旗;
3月16日,产房收到产妇家属送来的感谢锦旗;
3月18日,神经内科四病区收到病人家属送来的感谢锦旗。
3月19日,内分泌科王希波大夫收到一面特殊的锦旗,上面只有四个字母——YYDS!王大夫略显腼腆地说:“后来才知道这是网络流行语‘永远的神’的意思,感觉自己都年轻了,感谢患者和家属的信任。”
医院从今年1月份开始,共收到74面锦旗和19封感谢信。每一面锦旗承载的都是病人的真情与信任,每一封感谢信传递的都是病人的鼓励与认可,它们是对医务人员的最高褒奖,更是医务人员笃定前行的不竭动力。
诸城市人民医院将继续秉承“崇医尚德 大爱为民”的办院理念,坚守医者初心,担当健康使命,砥砺奋进,推动医院高质量发展的同时,为龙城百姓健康撑起一片晴空!
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来源:诸城市人民医院